Privacy Policy

For SereneSicily.com by Go Sicily NCC

Last updated: June 2026

1. Introduction

Go Sicily NCC ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (www.serenesicily.com) or book a tour or private transfer service with us. We operate in compliance with Regulation (EU) 2016/679 (GDPR) and applicable Italian data protection laws.

2. Data Controller

The data controller for your personal information is:

Go Sicily NCC

Email: info@gosicily.it

Website: www.serenesicily.com

3. Personal Data We Collect

We may collect and process the following categories of personal data:

Identity data: name, surname
Contact data: email address, phone number
Booking data: travel dates, pick-up/drop-off locations, number of passengers, special requests
Payment data: billing information (processed securely through third-party payment providers)
Technical data: IP address, browser type, pages visited, time spent on site (via cookies)
Communications: any messages or enquiries you send us

4. How We Collect Your Data

We collect personal data through the following means:

Directly from you when you submit a booking request, contact form, or enquiry
Automatically via cookies and tracking technologies when you browse our website
From third-party booking platforms or partners, where applicable

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance: to fulfil a booking or service request you have made
Legitimate interests: to improve our services, respond to enquiries, and ensure website security
Legal obligation: to comply with applicable Italian and EU laws
Consent: for marketing communications or non-essential cookies (where you have opted in)

6. How We Use Your Data

Your personal data is used for the following purposes:

Processing and confirming tour and transfer bookings
Communicating with you regarding your booking or enquiry
Sending service-related notifications (e.g. confirmation emails, itinerary reminders)
Improving our website and services through analytics
Complying with legal and regulatory obligations
Sending promotional communications, only where you have provided consent

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records may be kept for up to 10 years for legal and fiscal compliance. Marketing consent records are kept until you withdraw consent.

8. Data Sharing and Third Parties

We do not sell your personal data. We may share it with trusted third parties only where necessary:

Payment processors (e.g. Stripe, PayPal) to securely handle transactions
Email service providers to send booking confirmations
Analytics providers (e.g. Google Analytics) to understand website usage
Legal or regulatory authorities if required by law

All third parties are required to handle your data in accordance with applicable data protection legislation.

9. International Transfers

Some of our service providers may be located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data in line with GDPR requirements.

10. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right of access: to request a copy of the personal data we hold about you
Right to rectification: to request correction of inaccurate or incomplete data
Right to erasure: to request deletion of your data ('right to be forgotten')
Right to restriction: to request that we limit how we use your data
Right to data portability: to receive your data in a structured, machine-readable format
Right to object: to object to processing based on legitimate interests or for direct marketing
Right to withdraw consent: at any time, where processing is based on consent

To exercise any of these rights, please contact us at: info@gosicily.it. We will respond within 30 days.

11. Complaints

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) at www.gpdp.it, or with the supervisory authority in your country of residence.

12. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

For any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Go Sicily NCC

Email: info@gosicily.it

Website: www.serenesicily.com